For teachers
Payments, privacy and security
Important guidance for lesson payments, student data and account safety.
Last updated: September 2026
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Protect your account
How to do it
- 1Use a unique password and never share a login code.
- 2Confirm payment messages come from an official Hemy channel.
- 3Do not store student card details or sensitive personal information.
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Payment questions
For a transaction or balance question, contact support with the account email, student name and lesson or transaction date. Never send a full card image.
Hemy tip: Suspect impersonation? Do not click links; contact us directly through the support page.